Terms of Service

By accessing digitalvancouver.ca or submitting a project inquiry, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

These terms apply to website use and general service inquiries. Specific project work is governed by a separate written proposal or statement of work signed by both parties.

Digital Vancouver provides web design, software development, business automation, AI integration, hosting, and related technology services to businesses in British Columbia and elsewhere.

Descriptions on our website are for general information. Final scope, deliverables, timelines, and pricing are defined only in a signed proposal or statement of work.

Submitting a project form or contact request does not create a binding contract. We will review your submission and may follow up with questions or a fixed-price proposal.

A project begins only after you accept a written proposal and any required deposit or onboarding steps are completed.

To deliver work efficiently, clients agree to:

Unless otherwise stated in a signed agreement, upon full payment for a project we assign to you the rights to custom work product created specifically for your project — such as custom designs, code, and content we develop for you.

We retain rights to our pre-existing tools, frameworks, libraries, methodologies, and general know-how. We may showcase completed work in our portfolio unless you request otherwise in writing.

Payment terms are specified in each proposal. Unless otherwise agreed, invoices are due on the dates stated in the proposal.

Because our work is custom and labor-based, fees for completed milestones or delivered work are generally non-refundable. If you cancel a project before completion, you remain responsible for work performed and expenses incurred to date.

Our website and general marketing materials are provided "as is" without warranties of any kind. For contracted work, any warranties are limited to those expressly stated in your signed proposal.

We do not guarantee specific business outcomes such as search rankings, revenue, or lead volume. Third-party platforms, APIs, and hosting providers are subject to their own terms and availability.

To the fullest extent permitted by law, our total liability arising from website use or services is limited to the fees paid to us for the specific project giving rise to the claim in the twelve months before the event.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data, except where such limitation is prohibited by law.

You agree not to:

Client sign-in features are provided for project tracking and related account functions. You are responsible for maintaining access to the email or phone number used for authentication and for activity under your account.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Disputes will be subject to the exclusive jurisdiction of the courts of British Columbia, unless otherwise required by law.

We may update these Terms from time to time. Continued use of the website after changes constitutes acceptance of the revised terms.

For questions about these Terms, contact us at contact@digitalvancouver.ca.