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Privacy Policy

Effective June 5, 2026

This policy describes how we collect, use, and protect personal information when you visit our website, submit a project inquiry, or use client account features.

Who we are

Digital Vancouver ("we", "us", or "our") provides web design, software development, automation, and related digital services from Vancouver, BC. This Privacy Policy explains how we handle personal information when you use digitalvancouver.ca and related services.

Questions about this policy can be sent to contact@digitalvancouver.ca.

Information we collect

We may collect the following types of information:

  • Contact details you provide — such as name, email address, phone number, and company name — when you submit a project inquiry, contact form, or sign in to a client account.
  • Project details you share in intake forms, including scope, timeline, budget, and technical requirements.
  • Account and authentication data when you use magic-link or SMS sign-in, including the email or phone number used to verify your identity.
  • Usage and technical data — such as browser type, pages visited, referring URLs, and approximate location derived from IP address — collected through standard analytics and server logs.
  • Communications you send us by email, WhatsApp, or other channels.

How we use your information

We use personal information to:

  • Respond to inquiries and provide quotes, proposals, and project updates.
  • Deliver contracted services and maintain client accounts.
  • Improve our website, services, and user experience.
  • Send service-related messages you have requested or that are reasonably expected as part of an active engagement.
  • Comply with legal obligations and protect against fraud or abuse.

Legal basis and consent

We process personal information based on your consent (for example, when you submit a form), to perform a contract or take steps before entering a contract, and where necessary for our legitimate business interests — such as operating and securing our website — provided those interests are not overridden by your rights.

You may withdraw consent for non-essential communications at any time by contacting us.

Sharing and service providers

We do not sell your personal information. We may share data with trusted service providers who help us operate our business, such as hosting, database, authentication, email delivery, and analytics providers. These providers process data only on our instructions and under appropriate safeguards.

We may disclose information if required by law, court order, or to protect the rights, safety, and security of our clients, our business, or others.

Data retention

We retain personal information only as long as needed for the purposes described in this policy, to meet legal and accounting requirements, or to resolve disputes. Project inquiry records are typically retained for up to two years unless a client relationship continues.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure; please use caution when sending sensitive information and contact us if you have security concerns.

Your rights

Depending on applicable law — including British Columbia's Personal Information Protection Act (PIPA) — you may have the right to access, correct, or delete personal information we hold about you, or to object to certain processing.

To exercise these rights, email contact@digitalvancouver.ca. We will respond within a reasonable timeframe.

Cookies and analytics

Our website may use cookies and similar technologies for essential functionality, preferences, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.